Virgin on the ridiculous

Virgin seem to be going out of their way to be annoying. They’ve put a Q&A section on their website, which gives their version of events[1]. Now most of it is just the usual spin, smoke, mirrors and promises of things to come, but one bit sticks out like a sore thumb that’s been hit with a very big hammer.

It’s where they’re talking about what’s now called the V+ service – their hard disk recorder thingy that lets you record as many as two channels while watching a third. With Virgin, you pay an additional monthly fee to use the service rather than actually buying a box. Here’s what Virgin have to say:

Fancy adding a V+ set-top box to watch things in HD? Unlike Sky, we won’t ask you to fork out up to £300 upfront for the privilege. With Virgin Media, there are no upfront costs for our V+ HD box.

Now that’s not strictly true. And I’m being polite there. People who do not already have the joyous experience of having Virgin Media services can have this box installed for £25, which isn’t unreasonable, existing customers are charged a quite hefty £75, which I would call a quite substantial “upfront cost”.

You can avoid paying the installation charge if you keep your existing set-top box and have it put in another room. And pay around £10 a month to keep it…

It’s all part of Virgin’s campaign of trying to present themselves as the little company standing up for the consumer. Which is nonsense.

[1] Or answering people’s questions as openly and honestly as they can[2]
[2] Now that might be true, depending on how you interpret it :cheesy:

2 thoughts on “Virgin on the ridiculous

  1. Les Post author

    £25 is what they were claiming back in March. Is it really that much now? They’ve really lost the plot now….

    You might almost think that they’re trying to drive customers into the welcoming arms of Sky. If it wasn’t for the fact that so far my loathing of BT exceeds my irritation with Virgin, I’d be considering jumping ship myself…

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