Daily Archives: Saturday, 10th Jan 2009

Panasonic KXTG7324 DECT Phone System

Now that my flat has been fully refurbished, and I’m living in rather more rooms than I used to[1], my old single phone wasn’t really going to do the job. It was a reasonably good DECT cordless thingy with an answering machine built in, and in theory I could have just got some random DECT handsets, and they’d all have played nicely together. But you know how it is with standards. And more to the point, the answering machine involved pressing arcane combinations of buttons on the handset, which I always had trouble remembering. So I decided that it would be better to get something new, and after a bit of research, I settled on this set – you can get it with fewer (and quite possibly more) handsets if you prefer, but I thought four would be a good number which would enable me to make and take calls from most parts of the flat without having to run for the phone.

The answering machine bit has proper buttons on the base station, so I won’t have that problem any more, and all the phones in the pack were already matched to each other, so setting up is literally a matter of plugging in. It’s reasonably easy to enter names and numbers into the handsets – you can store up to 100, which compares well to a lot of mobiles. One clever feature is that if you enter a number into one handset on the system, you can send it to the others, which saves a lot of effort. Similarly, you only need to set the date and time on one handset.

Having made a few calls today, I can say that the sound quality is clear and that the handsets feel nicely balanced in the hand and look quite nice too.

If you’re after home phones, these are worth a look.

[1] Due to a lack of heating and a surfeit of junk, I was not using all the available space as well as I could

Successful Saturday

In a change to my normal routine, I didn’t go to Tesco’s this morning, as I was waiting for Virgin Media to come and reconnect my V+ box, my cable modem and my shiny new phones[1]. I got a call on my mobile from the engineer, telling me he was on his way. He turned up and connected everything where I wanted it, and did a nice tidy job of it too.

First, and most importantly – my internet service worked immediately :bouncy: :bouncy: :bouncy: . It’s not that I’m addicted, I can give it up any time I want to :crazy: , but it’s how I generally communicate and do business, and with only limited time to check things at work, I was feeling distinctly disconnected.

Then came the problems – while I was having the work on the flat done, I’d taken advantage of Virgin’s handy “Time Out” service – this lets you suspend all your services, but keeps your account open and your phone number valid, which is just what I needed. But it seems not everything was reactivated when it should have been. The phone was helpfully not making calls (it could receive just fine, and I could call Virgin’s customer support line), and the V+ box was only showing basic channels and was telling me I didn’t have the V+ service active.

I called the number and was told an update was being sent to my V+ box, and that if this didn’t work, I should call the faults number. I left it for a while to go shopping and have something to eat, then called the faults line. After a not too long hold period, I got through to someone who immediately got the TV channels activated, then checked into the V+ thing. It seemed that this hadn’t been turned on at all, but as this was a service configuration issue rather than an actual fault, he’d have to refer me to Customer Care. And remarkably, I was put through to the right department[3], and again an update was sent to the box, which rebooted itself and came back with my lovely V+ service. I then asked about the phone – everything seemed to be fine with that, so I was passed back to faults, who found the problem and fixed it. Total length of call was twenty minutes, which wasn’t too bad, especially as it was 100% successful.

So, that’s good service all round from Virgin – yes, there were problems, but they were dealt with promptly, efficiently and courteously. Well done, guys. :yes:

[1] Which I haven’t got a link for so far[2]
[2] Unless you’re reading this later, and I’ve put one in
[3] They get bonus points for connecting me rather than telling me to call back on a different number